You will receive an automatic email notification as soon as the package is dispatched.

In this you will find information about which shipping service provider your package will be sent with as well as a tracking number. With this you can track the status of the package at any time. Please also check your SPAM folder if you cannot find the email in your inbox.

If the status of your package no longer changes after a few days or you still do not receive your package after 10 days received, then please contact us at support@momentsoffame.com unter stating your order number.

We will take care of it immediately and ensure that you receive your goods - PROMISED! :)

You were too quick to order? Did you have crooked fingers and mistyped when entering the address? Maybe you even forgot to enter the house number?

Don't panic! :)

If you have any problems regarding your delivery address, our support team is available to help you every day!

So that we can correct the delivery address in good time before the package is handed over for shipping, please send us an email to support@momentsoffame.com schr within 24 hours if possible. Of course you can also use our contact form!

Of course you can cancel your order.

Write to us using the cancellation form that you would like to withdraw from the purchase.

Please note that we can process a cancellation immediately within 24 hours as we can still prevent the order from being produced. This is the only way we can refund you the purchase amount immediately.

After 24 hours, your order may already be on its way to you.

In such a case, it is necessary to to wait for the package to arrive and then send it back to our return address.

Please note that the shipping costs incurred in the event of a return must be borne by the buyer.

Don't worry! :)

For orders that consist of several items, it may well be that we have split them into several parcel shipments.

We do this especially if there is a risk that packing too many posters in one package could cause them to be damaged.

You only ordered 1 poster with a frame, but you find Only the frame in the package?

You don't need to worry here either. Check the package again, because the poster is always sent together with the matching frame and is located between two, usually gray, protective layers of cardboard.