Shipping
All orders are produced by us within 48 hours and then shipped. The shipping duration depends on the destination:
Within the EU & Switzerland: 2-4 business days, To the UK: 2-4 business days, Rest of Europe: 3-7 business days, USA: 2-4 business days
Do you need the goods particularly quickly and urgently?
Then please send us a message with the exact date and we will check if it is possible.
Shipping within the European Union, the United Kingdom, and the USA is free.
Shipping costs to other countries depend on the package size and weight. The exact shipping costs will be displayed to you in the checkout area.
We offer you a wide selection of various well-known payment methods.
- Credit cards: VISA, Mastercard, Amex
- PayPal
- Apple Pay & Google Pay
- Klarna Invoice
- iDeal
Order
No panic! We always ship posters that have been ordered with the appropriate frame together in the same package.
However, the posters are not yet inserted into the frames by us in advance. The poster is placed between two usually gray cardboard layers that are meant to protect the poster from dirt or damage.
You will receive an automatic email notification as soon as the package is shipped.
In this email, you will find information about which shipping service provider your package will be sent with, as well as a tracking number. With this, you can track the status of the package at any time. Please also check your SPAM folder if you cannot find the email in your inbox.
If the status of your package does not change after a few days or if you have not received your package after 10 days, please contact us at support@momentsoffame.com untewith your order number.
We will take care of it promptly and ensure that you receive your goods - PROMISED! :)
You ordered too quickly? You had clumsy fingers and made a typo when entering the address? Maybe you even forgot to enter the house number?
No panic! :)
If you have any issues regarding your delivery address, our support team is available to assist you daily!
In order for us to correct the delivery address in time before the package is handed over for shipping, please email us within 24 hours at support@momentsoffame.com schr. Of course, you can also use our contact form !
Of course, you can cancel your order.
To do this, please write to us using the cancellation form, indicating that you wish to withdraw from the purchase.
Please note that we can process a cancellation immediately within 24 hours as we can still prevent the production of the order. Only in this way can we refund the purchase amount promptly.
After 24 hours, it may be that your order is already on its way to you.
In such a case, it is necessary to wait for the arrival of the package in order to return it to our return address.
Please note that the shipping costs incurred for a return must be borne by the buyer.
No worries! :)
For orders consisting of multiple items, it is possible that we have split them into several package shipments.
We do this especially when there is a risk that packaging too many posters in one package could lead to damage.
You ordered only 1 poster with a frame, but only find the frame in the package?
Here too, you don't need to worry. Check the package again, as the poster is always shipped together with the matching frame and is located between two protective layers of cardboard, usually gray.
Commissioned work
This can take between 4-8 weeks depending on the length of the queue.
We can create the perfect poster for all professional football matches.
Complaint
In such cases, we will of course assist you immediately.
In order to help you directly, please send us an email at support@momentsoffame.com mit with the following information:
- Photos of the damaged goods
- Photos of the packaging
- Indication of your order number
We guarantee a quick and uncomplicated processing!
You have not received the goods even though the shipment is marked as delivered?
Send us an email at support@momentsoffame.com untewith your order number and we will take care of it immediately.
In general, we receive evidence regarding the whereabouts of the package and can clarify the cases.